Return & Refund Policy

Last Updated: July 21, 2026

At Chyarakani, customer satisfaction is our top priority. Every piece of jewellery is carefully inspected before it is dispatched. If your order arrives damaged, defective, broken, or incorrect, we are committed to resolving the issue quickly and fairly.

Eligibility for Returns, Refunds, or Replacements

You may be eligible for a return, refund, or replacement if:

You receive a damaged product.
You receive a broken product.
You receive an incorrect item.
You receive a product with a manufacturing defect.

To be eligible, you must notify us within 48 hours of receiving your order.

How to Request a Return, Refund, or Replacement

Please contact us at info@chyarakni.com and provide the following information:

Order Number
Full Name
Clear photos of the product
Photos of the packaging
A brief description of the issue

Our customer support team will review your request and respond within 2–3 business days.

Damaged or Broken Products

If your jewellery arrives damaged or broken during transit:

A free replacement will be provided, subject to product availability; or
A full refund will be issued if a replacement is unavailable.

Incorrect Product Received

If you receive the wrong item:

We will arrange a return pickup where available.
Once the incorrect item is received and verified, we will dispatch the correct product at no additional cost.
If the correct product is unavailable, you may choose either:
- A full refund, or
- Store credit.

Refund Process

Once your refund request has been approved:

The refund will be processed to your original payment method.
Refunds are generally completed within 7–10 business days, depending on your bank or payment provider.

Replacement Process

Approved replacement orders will be dispatched within 2–5 business days after verification and approval.

Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they are damaged, defective, or incorrect:

Earrings
Customized or personalized jewellery
Products damaged due to misuse, negligence, or improper handling
Products showing signs of use
Items affected by normal wear and tear
Products returned without original packaging, tags, or accessories

Order Cancellation Policy

Orders may be cancelled before dispatch for a full refund.
Once an order has been shipped, it cannot be cancelled.

Important Conditions

Returned products must be sent back in their original packaging with all tags, accessories, and invoices (where applicable).
Refunds will only be issued after the returned product has been inspected and approved by our quality assurance team.
Chyarakani reserves the right to reject any return, refund, or replacement request that is determined to be fraudulent, abusive, or does not meet the conditions outlined in this policy.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

Chyarakani Customer Support
📧 Email: info@chyarakni.com

🌐 Website: https://chyarakani.com